Wallace Wong Insurance Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, services, and other platforms (collectively referred to as the “Services”).Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that identifies you, such as:

Full name

Contact information (email address, phone number, mailing address)

Date of birth

Social Security Number (when required for insurance purposes)

Financial information (for policy quotes and premium payments)

Insurance policy details

1.2 Non-Personal Information

We may collect non-personal information about your interactions with our Services, such as:

Browser type and version

Device information (IP address, operating system)

Website usage data (pages visited, time spent on our site)

2. How We Use Your Information

We use the information we collect to:

Provide insurance products and services

Process and evaluate insurance applications

Communicate with you regarding your policy and inquiries

Customize your experience on our website

Conduct analytics and improve our Services

Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Insurance Providers: To provide you with quotes, policy management, and claims processing.

Service Providers: Third-party vendors who assist in operating our Services (e.g., IT support, payment processing).

Legal Authorities: When required to comply with legal obligations or protect our legal rights.

4. Retention of Your Information

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

5. Your Choices

5.1 Access and Correction

You have the right to access and update the personal information we hold about you. To request changes, contact us at (510) 431-211.

5.2 Marketing Communications

You may opt out of receiving marketing emails from us by following the unsubscribe instructions in the email or contacting us directly.

5.3 Do Not Track Signals

Our website does not currently respond to “Do Not Track” signals from web browsers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect information about how you use our Services. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the updated Privacy Policy on our website with the effective date.